‘Doggie Daycare’ Market Fetches Millennial Demand

Millennials are driving growth for AccuList USA’s clients in pet owner marketing, especially sales in the pet boarding and grooming arena, where spending hit an annual $6.16 billion in 2017 per the American Pet Products Association. For example, this summer the New York Post reported that growing demand from pet owners inspired the American Kennel Club to jump into the high-priced Manhattan real estate market: Its AKC Canine Retreat venture purchased five locations from Spot Canine Club as well as the Running Paws dog-jogging (not walking) service to re-brand under the AKC umbrella. Similarly, “doggie daycare” service Camp Bow Wow, founded in 2000, is busy adding franchises to its existing 144.

A New Generation of ‘Pet Parents’

The Millennial generation’s disposable income coupled with pet-centric attitudes are behind the trend, Camp Bow Wow’s Chief Barketer (also VP of marketing) Julie Turner recently explained to Direct Marketing News. As the Millennial age cohort marries and has children later in life than their parents, “they’re filling the gap with a dog,” she said, treating their dogs as “really a part of the family.” Millennials are not only frequent travelers who need pet boarding, they are working “pet parents” who choose daycare services so their canine companions can go to camp rather than stay home alone. They like to collect a “happy and tired dog” at the end of the day, she noted.

Mobile Marketing & Digital Strategies

Millennials are definitely mobile device addicts, so Camp Bow Wow upped its mobile strategy in 2014 when Turner came aboard, starting with a more mobile-responsive website “in line with other brands millennials support.” Camp Bow Wow introduced a mobile app that allows owners to find locations and make reservations, but its top use is watching live feeds of pets at play. “Pet parents want to talk about [the service] and show pictures of their dog at camp,” Turner explained, something Camp Bow Wow enables by texting photos of dogs having fun to their owners. The digital engagement and sense of community are not only key to retaining customers, digital strategies dominate acquisition via local search engine optimization, e-mail and texting programs, and social media advertising.  Camp Bow Wow actively works with social influencers to drive referrals, for example: “We have a very high net promoter score,” claimed Turner.

Event Promotions & Shelter Partnering

Camp Bow Wow reps also attend community events to promote the brand and acquire new customers. At events, the #GiveAFetch is a popular draw, dispensing tennis balls to happy pups from a what looks like a giant bubblegum machine. Plus, Camp Bow Wow ups its brand reputation by partnering with shelters and providing a temporary “foster home” environment for abandoned dogs to help with socialization.

Read the complete article on Camp Bow Wow’s marketing.

 

B2B Event Marketers Miss Out With Slow Lead Follow-up

When business-to-business marketers successfully build event attendance and booth traffic to maximize lead generation, they are disappointed and baffled by a smaller than expected sales harvest. One of the reasons for poor lead conversion, as it turns out, is a simple lack of timely lead follow-up! With better systems and planning, we hope AccuList USA’s trade show and conference marketing clients will outdo the benchmarks for post-event lead processing revealed in a recent study by Certain, an event automation provider.

Sluggish Lead Prep, Tech Gaps Delay Follow-up

As reported by Direct Marketing News, Certain found that just 2% of the 150 B2B marketing-decision makers surveyed said they follow up with event leads the same day. A quarter follow up in one to three days, 29% follow up in four to six days, and 27% follow up in seven to 13 days. And another 12% said this process takes two to four weeks, with the slowest-moving 6% saying it takes them more than a month to reach out! Why are almost half of those surveyed taking more than a week to contact prospects? Lead processing is a key problem, with 57% of the study’s participants saying it can take hours to manually get leads “sales ready” for follow-up, and 23% reporting that the prep process takes a few days. Surveyed marketers blamed the sluggish prep time on a variety of reasons: 23% of respondents cited lack of technological tools, 15% blamed lack of organization, 11% claimed the delay was intentional, and 7% admitted to simple procrastination.

Slow Lead Follow-up Has Real Costs

Unfortunately, correcting slow lead processing doesn’t seem to be a priority with many marketers. The Certain study found that despite generally slow lead processing, 72% of respondents are “somewhat” or “completely” satisfied with their lead follow-up time.  That complacency has a cost that marketers are ignoring, we would point out. Most event marketing pros urge a 48-hour follow-up window to try to stay ahead of competitors. In fact, according to a study from InsideSales, 30% to 50% of leads are closed by the vendor who follows up with them first. Slow lead processing also can result in a smaller harvest of contacts post-event. For example, while a quarter of those in Certain’s survey expect to contact 200-999 leads per event, that is balanced by another quarter expecting to reach only 10-49 leads. E-mail is the main form of follow-up, per Certain’s survey of marketers; 52% of respondents rely on this channel first to reach leads. Some professionals do initiate follow-up via phone (23%), social media (18%), or direct mail (7%). No wonder 96% of those polled are focused on adding leads’ e-mail addresses to their databases for future campaigns.

Unhappy With Event Data Collection? Join the Crowd

Even if their lead processing is speedy and they succeed in gathering e-mail contacts, marketers are generally dissatisfied with the quality of their lead data. Clearly, successfully tailoring sales pitches to leads requires more than a name and e-mail address. In Certain’s study, 82% of participants said they wish they captured more information about each individual lead at their events. The method of data collection is one issue. In collecting data at events, the largest group, 42%, said they rely on manual data entry through computers or tablets, followed by 31% who turned to business cards and sign-up sheets, and 27% who relied on electronic scanners.

For more on the Certain’s event leads study, see the DM News article.

 

 

Performing Arts Boosted by Social Video Ticketing Partnerships

AccuList USA’s performing arts marketing clients have more tools this year for reaching ticket buyers, fans and supporters via partnerships that link online ticketing and social media videos.

Using Social Video Pages to Sell Tickets

The latest entry in the competitive social media ticketing race is Google-owned YouTube, which has partnered with Ticketmaster to show viewers upcoming U.S. tour dates and nearby concert listings on artists’ YouTube videos and then allow viewers to jump directly to Ticketmaster to purchase tickets. YouTube is actually a latecomer to the social media ticketing world. Ticketmaster started promoting ticket sales on Spotify and Facebook in 2016. YouTube’s end-of-2017 move is one reaction to Spotify’s growth in the streaming market with integrated data and artist information. For Ticketmaster, its global roster of concerts and lock on the concert-ticket industry can only be enhanced by access to YouTube’s 1.5 billion user base, driving more fans to pay Ticketmaster prices and service charges. But competitive social video ticketing is a win for performing arts promotion, too.

Why It’s Good News for Performing Arts

YouTube is leveraging one of its strengths with the ticketing partnership; music videos account for 30% of all time spent on YouTube and represent 94% of the 250 most-viewed videos on the platform, per the Video Advertising Bureau. And that means performing arts promotions can look forward to generating additional ticket sales from the platform’s added feature. The YouTube ticketing feature also addresses a running feud between YouTube and the recording industry. Some record labels have argued that YouTube hasn’t paid enough in fees for music videos hosted on its platform, but now ticket sales will provide another revenue stream for labels to monetize and boost royalties. This kind of partnership may even help cut down on the sales drain from pirating since the increased ability to monetize videos via ticket sales is likely to push performing arts promotion to drive as much traffic as possible to official videos and to be more proactive in flagging unofficial channels. (See the story in Direct Marketing News.)

New Tech Energizes Trade Show & Conference Marketing

AccuList USA has long experience in helping trade show and conference marketers with targeted lists and data services. But we also support an expanded event marketing approach that goes beyond promotion to engage audiences at every touchpoint in a multi-channel world, as a recent post for the Trade Show News Network (TSNN) blog promotes. Luckily, that is easier than ever thanks to emerging event technology trends.

Social Amplification & Content Digitization

Any event pro not using social media to the fullest is missing a key tool in building audience per TSNN’s “Top 10 Tech Trends” by Matt Coyne, Technology Engagement Architect at GES EMEA and a 10-year veteran of the events and exhibitions industry. By making it easy for registrants to share their attendance with their own social media networks, marketers can amplify an event and reach new potential attendees that can’t be reached directly.  Social media can also work in tandem with traditional channels, as with our Digital2Direct tool matching postal records to Facebook users for targeted social ads. Just as important as the boost in registrations is the increase in registration-to-attendee conversion driven by social media engagement, Coyne adds. Digitized content is then the engagement tool that creates an interactive event experience, building repeat attendance and luring prospects via social sharing. For example, Coyne cites the growth of devices like “Smart Badges,” which act as a digital briefcase for attendees to collect digitized content. And tools like Facebook Live increase the dissemination and sharing of digital content.

Gamification, AI, and Selected Apps

Digitized content also can be leveraged with gamification to increase event participation, say by awarding points for Smart Badge usage with exhibitor contacts, speaker downloads, session attendance, etc. and then posting competitive results. Event planners can then help boost participation at less popular sites and activities by boosting their points. AI is another way to help expand attendee experiences; an example is the use of chatbot software to answer attendee questions and offer learned guidance. Finally, there are event-specific apps. Although Coyne provocatively declares apps “dead,” he really means that cost-effective use of apps today must be selective. Not every event needs to spend for an app, but a large conference can benefit from an app that enables visitors to track their schedules or from a dedicated lead-capture app.

Facial Recognition: Security & Feedback

Facial recognition software has recently been in the news, and Coyne sees it as a future boon for some trade shows and conferences. Consider how facial recognition at high-security events could decrease the hassle of on-site screening requiring multiple forms of ID, creation of photo IDs, and so on. Plus, facial recognition software that can recognize emotion could also be used inside halls and conference rooms to get real-time feedback from attendees, and thus a chance for planners to react and improve audience experience, Coyne suggests.

For more of Coyne’s tech trends, see the full blog post.

 

Museum Mates Social, Video and Events in New Campaign

AccuList USA’s museum marketing clients are always looking for innovative ways to reach the target audience. A recent article in the Chicago Business Journal spotlights how the Museum of Contemporary Art (MCA) Chicago dove into innovative multi-channel marketing after 20 years without an advertising campaign.

Videos Pack Punch in 6-Second Bouts

Lauren Smallwood, MCA’s director of communications, had a story to tell about exciting changes at the museum: a new restaurant, a new artist’s exhibition, a new “social engagement space,” and a program offering event rental space. The question was how to best leverage that story to entice audience. The museum and its agency decided to harness the proven marketing power of video. They developed a series of visually-arresting 6-second videos that both grab attention and prompt curiosity about, and exploration of, the changes at MCA Chicago.

Social Media Leads Multi-Channel Outreach

The videos are to being disseminated primarily through social media channels, with no plans for more expensive TV airing. However, the social media campaign also is reinforced by digital, print and out-of-home advertising that plays on the look and feel of the high-energy video campaign, titled “Made You Look.” The museum also added two large signs to its facade, with soft yellow lights intended to serve as welcoming beacons for visitors.

Pop-up Events Seek to Entice Interest

Another first for MCA is the use of pop-up events. For example, an April weekend event in storefront space sought to engage visitors in the music, art and pop culture of 1979, a pivotal year in the career of artist Howardena Pindell, whose exhibition at MCA was being simultaneously promoted in the video-led campaign.

To read more and see the videos, go to https://www.bizjournals.com/chicago/news/2018/04/04/museum-of-contemporary-art-short-marketing-message.html

Why Direct Mail Still Wins Allegiance of Trade Show Marketers

One of AccuList USA’s oldest areas of expertise is trade show and conference marketing, particularly direct mail lists and support services. A recent survey of exhibit managers and event marketers by Exhibitor magazine shows why direct mail continues as a promotional tool, as a companion rather than a victim of the growing use of e-mail and social media. Here are some insights we gleaned from those comments:

It’s Still All About the List

The traditional rules of direct marketing continue to apply for direct mail success: Quality, targeted data is the most essential response factor. Mike Naples, business alliance manager for the United States Postal Service, reminds event marketers of those basics: “A successful campaign is 60% identifying the target, 30% making a compelling offer, and 10% creating a unique piece.” Dan McAdams, vice president of sales and marketing for McAdams Graphics, is even more specific:  “The most effective direct-mail projects start with a solid mailing list. A bad list yields a bad return.”

E-mail Is Mate, Not Replacement, for Snail Mail

While acknowledging the growing use of e-mail, Holly Seese, global marketing communications manager at Celanese Corp., reminds Exhibitor readers that “hard-copy event invites are still more memorable than e-mailed ones.” That can be especially true with an older target audience. “People over the age of 50 have an emotional attachment to letters that people under the age of 50 never developed,” opines Keith Goodman, vice president for corporate solutions at Modern Postcard. More generally, e-mail faces headwinds in crowded, spam-filtered inboxes, while direct mail’s lower volume actually boosts its impact: “Direct mail is back in vogue because few companies are using it. So a creative mailer is more likely to get read,” explains Eugene Maresh, co-owner of Say it With Style Targeted Promotional Solutions. Or as Joy Gendusa, CEO of PostcardMania, sums up: “E-mail is brilliant for lead nurturing, but not for lead generation. If your message is seen as spam, you’re hurting, not helping.”

Creativity and a Multi-Channel Mix Required

At the same time, audiences have become more demanding. Direct mail must be personalized, relevantly targeted and creatively eye-catching to engage response now. Tired tricks are not going to win interest. “An interesting shape is the best way to generate attention. Priority or overnight mail doesn’t cut it anymore. It feels wasteful,” asserts Rhea Cook, president of Ex Machina Design X Marketing. And because audiences also use multiple digital channels daily, they expect to engage with coordinated event promotion and response across channels, so direct mail can’t go it alone if it is to be successful. Or as Jefferson Davis, trade show marketing and sales consultant at Competitive Edge, concludes: “People ask me all the time, ‘What is the single best media for exhibit marketing?’ But there is no single best media. The magic is in the mix.”

To see more quotes about direct mail from event marketing pros, go to http://www.exhibitoronline.com/topics/article.asp?ID=1282 

Millennial Attendees Reshape Event Success Strategies

As the millennial cohort expands event attendance, trade show and conference marketing clients, as well as performing arts marketing clients, with AccuList USA are beginning to change their targeting, messaging and event planning strategies to cater to a demographic that demands technological multi-channel savvy, interest-specific targeting, and experiential and interactive content. A recent post by UK-based Conference News highlights three strategies that event professionals can adopt to woo the millennial audience.

Offering Multiple Connection Points

While millennials are known for their social media, mobile-phone-addicted personae, studies show that these digital preferences can actually fuel greater live event interest; Conference News cites one survey showing 73% of millennials consider live event attendance as a way to express their beliefs and personality online. But it also means that event planners need to take cues from their digital experiences. Since millennials flock to online platforms that offer a nexus of various interests and connectivity, an event that focuses too narrowly can misfire. Conference News argues for a “multi-faceted event” and cites North Carolina’s Moogfest as an example. Moogfest is primarily a music festival, but, in 2016, it added a stage for workshops, installations and discussions of the current political climate. By combining art, activism, food/drink, and activities in one place, it addressed attendees’ multiple passions and created more social media fodder and buzz at the same time.

Playing With Non-Traditional Venues

Meeting the millennial demand for a multi-faceted event experience can require going beyond hotel conference rooms and exhibit spaces. In 2017, the demand for non-traditional spaces rose by 3.8%, notes the article. The right non-traditional venue will be a site that generates interest in itself while still providing comfort and meeting attendee requirements. Although on-site logistics may be more challenging, more event pros are betting that this venue creativity pays off in attracting and retaining audience.

Investing in Event Technology

Millennials are technically savvy and expect technically savvy event support. The Conference News article cites three event technology ideas likely to gain ground this year: 1) RFID (radio-frequency identification) wristbands, long in music festival usage, can work in other event milieus to speed up entry lines and to allow purchases without cash or cards; 2) Mobile Event Apps can let attendees craft customized experiences via eased navigation, personalized schedules, push notifications about upcoming activities, and social sharing with other attendees; and 3) Artificial Intelligence (AI) not only means chat bots to answer attendee questions but, in coordination with social-media-based event app info, can generate personalized on-site recommendations. See the complete article at http://www.conference-news.co.uk/blogs-features/top-3-event-trends-explore-2018

Event Marketing Pros Foresee Spending Boost

Many of AccuList USA’s trade show and conference marketers are already looking ahead to 2018, and event technology firm Bizzabo’s recent “Event Marketing 2018: Benchmarks and Trends” report has some good news: Event marketers and business execs plan to invest more in live events in future.

Marketers & C-Suite Plan More Dollars for Events

One of the key findings of Bizzabo’s global survey of 400 mid- to senior-level marketers is that most event marketers believe that events are the single most effective marketing channel, better than e-mail, social media, and digital and traditional advertising. The majority also plan to invest more in future live events, both in terms of budget (63%) and number of events (63%). Plus, the majority (91%) of businesses with top performance place a greater emphasis on live events as a marketing channel than the underperforming businesses or businesses performing as expected–and those overperforming businesses plan to grow their event marketing budgets by more than the rest. Regardless of performance, an overwhelming majority of C-Suite executives surveyed (87%) say they believe in the power of live events and plan on investing more in the future.

But Event Success Still Doesn’t Come Easy

Though event marketers and executives have confidence in the marketing effectiveness of B2B trade shows and conferences, that doesn’t mean they think success is assured. In another survey, Bizzabo asked leading event marketers for advice on overcoming common event hurdles. For example, what if attendance is sparse? To avoid staring at an empty hall in horror, make sure the event is clearly advertised on all social media profiles, blog, and website, including paid ads; empower those who have already committed attendance (especially speakers) to be event ambassadors by sharing the event on their own social media profiles and websites; and use RSVPs to keep attendees accountable. Then what if the attendees are there, but enthusiasm is low? To boost engagement, the pros suggest crowdsourcing questions for interviews and round tables before the event; creating hangouts or webinars related to event sessions; and sending segmented e-mails based on registration data to get attendees pumped up for specific aspects. So how do you get data in real-time to keep steering the event toward success? There are now mobile event apps that can track every touch, and mobile polls and surveys can instantly collate results. Beacons can measure crowd movement and dwell-time in exhibit booths, and social sentiment analytics tools can get direct, immediate feedback. To see solutions to nine common problems–including managing multi-track events, avoiding long lines, planning social media effectively and more–go to https://blog.bizzabo.com/event-marketing-nightmares-and-how-to-solve-them

 

 

Survey: Mismatches in Event Marketing Channels, Attendee Interest

Where should trade show and conference marketers go fishing for potential audience? In a multi-channel world, it can be challenging to balance online, e-mail, print and social media for best results. Now a recent survey by XING Events, as reported by MarketingProfs, shows interesting gaps between where event marketers are casting their nets and where potential attendees pool to research events.

Event Attendees Are Drawn by Word-of-Mouth & E-mail

According the the XING Events study, which is based on a global survey of 2,621 event attendees and 1,630 event organizers, event attendees most often learn about work-related events through word-of-mouth mention by friends and acquaintances (66%) and via e-mail newsletters (59%). Fewer event attendees (20%) report being influenced by ads for print and online professional publishing. Online search has more impact when the audience is already aware of the event; for example, 49% say they use online search to find details about trade shows or conferences they already have heard about (via word-of-mouth, e-mail or print). Just 22% learn about an event by doing keyword searches. However, an even smaller portion (16%) of event attendees report that they use social media to research events.

Event Marketers Focus on Websites, E-mail & Social Media

Event marketers don’t exactly mirror attendees’ preferences. About 89% of surveyed event organizers say they market their events through their own websites, culling search traffic. Some 76% say they market through e-mail newsletters, which is in line with attendee activity. The surprise is that 73% of event pros say they promote via social media even though it is not where most of the audience is currently looking for event information.  And about 47% use traditional print channels.

Event Planners Foresee Social Media Expansion

Despite its current lower usage among event attendees, social media is the marketing channel that most event marketers plan to grow in future. Some 65% of organizers say they would like to use social media more frequently in the future. The next most popular target for expanded investment is their own websites (48%) and e-mail (41%). Although “influencer marketing” is a trendy topic, only 33% of event pros plan to increase influencer or multiplicator marketing to pump word-of-mouth.

For more study results, see https://www.marketingprofs.com/charts/2017/32765/how-events-are-marketed-to-and-found-by-attendees?adref=nlt091817

 

 

Science & Tech Can Help Events Capture Audience

For an event to succeed, trade show marketers must build attendance before the event and deliver for attendees by the end of the event, whether measured by lead generation, education or networking. We’ve worked with many trade show and conference marketers over the years, especially in audience-building via direct mail and e-mail, and we’ve learned quite a bit about the art of it. But there is science and technology required for success today.

Scientific Triggers to Capture Audience

For example, BizBash.com did an interesting Q&A with Ben Parr, author of Captivology: The Science of Capturing People’s Attention, in which Parr highlighted research-based conclusions about seven “captivation triggers” of audience attention. These triggers can apply to event promotion as well as onsite efforts by show managers and exhibitors. Start with “automaticity,” which means using colors and symbols that automatically change and direct attention, such as the color red. Move on to “framing,” setting the value of an event in a context that garners more attention, such as stressing event ticket scarcity because of limited space (read valuable/exclusive). A message or design that offers “disruption,” meaning a violation of expectations, naturally grabs attention (something the political sphere is proving right now), as does “mystery,” such as an intriguing headline or subject line. Of course, there is the standard attention-getter of a “reward” for attendance, either an extrinsic reward (a swag bag), an intrinsic reward (personal self-improvement), or a combination to maximize impact. The good reputations of event, exhibitors and speakers really count, too; brain research shows audiences are especially attentive and trusting of experts, for example. And, last, an experience captures more audience attention when there is “acknowledgement,meaning personalized communication and validation. Read the whole Q&A at https://www.bizbash.com/qa-the-science-of-capturing-peoples-attention/new-york/story/30966#.WTc6lGjysdV

Tech Trends to Transform 2017 Events

Meanwhile, Event Farm, an enterprise event marketing platform, has interviewed event experts to find new technology trends likely to affect event marketing in 2017 and beyond. They winnowed their findings down to five key trends. One prediction is that more events will focus on going to meet attendees instead of drawing audiences to a centralized location; Event Farm cites the example of a successful Master Card promotion around England’s Rugby World Cup finals that, rather than holding a conventional event, met fans in London subway stations and surprised them with free tickets. Virtual and augmented reality technology make this even more viable. A second trend is to have events bring the internet to life onsite, and vice versa, by letting attendees engage with online experiences, such as viral memes or videos, and thus harness their proven viral appeal. Third, marketing pros foresee that the end of an event will no longer signal the end of an experiential marketing campaign, so that marketers engage with attendees (and non-attendees) after the event via tactics such as re-purposing an event presentation or sharing “digital” event memories. Fourth, more people will use live streaming to complement events via services like Facebook Live, not as a substitute for attendance but as an attendee-engagement enhancer and driver of future event participation. Finally, it’s predicted that attendees will increasingly seek to engage with the digital and physical landscapes simultaneously; one example is the use of smartphones to help navigate through a venue. For the whole article, see http://blog.eventfarm.com/blog/5-trends-for-experiential-marketing-in-2017-and-beyond