AccuList USA began its life 20 years ago this June as a traditional direct mail list broker and manager but has adapted to marketing trends and client demands to become today’s omnichannel data and services provider–including social media marketing, of course. We’ve seen the response power of taking social media and direct mail from parallel tracks to integrated teamwork. For those who are scratching their heads over mail-social integration, we recommend a Target Marketing magazine article by Summer Gould, including two case studies as templates.
A Basic Formula for Success
Gould boils a successful mail-social marriage down to a simple formula: Use the power of social sharing to expand mail response. Basically, start with an existing direct mail campaign that is working well. Create landing pages for the target audience to visit and direct recipients to those pages in the mail piece. Ask the audience to provide the information that you want on the landing pages. Finally, to get your offer, ask people to share with others.
Addressing Key Plan Elements
Marketers don’t have to reinvent the wheel to get this done, but they do need to remember to include vital spokes! Gould starts with the basics: Define objectives and the target market. Then adjust direct mail design to include landing pages and social media sharing. Make sure that the offer is the same for both direct mail and social media, and be sure to effectively incentivize sharing. Focus carefully on data capture, including social media accounts so you can reward those who share the offer! Decide what other information you really want to collect to receive the offer. Finally, make sure you have the social media monitoring software to track results, as well as the direct mail response tracking.
Case Studies That Inspire Emulation
Gould’s article offers two case studies that should inspire emulation. First, Chick-fil-A, which wanted to both build its customer database and increase store traffic, launched a direct mail campaign of 5,000 plastic postcards that included social sharing. Thanks to the viral impact, the campaign gained a 279.8% response! Second, Stein Mart wanted to increase store redemption through a referral program. The discount retailer mailed 20,000 postcards with a social sharing component, and the campaign gained a total response of 150.58%. For links to the case studies for details, read the Target Marketing article.